SMART "Reallocated Sector Count" error

[codester]

One of my Phoenix 60GB SSD is showing

"Reallocated Sector Count" error Normal value: 89 Worst: 89 Raw value: 992

Isn't this bad sector? should i be worried? since this drive is pretty much brand new, well i have it for a few months now, but the actual usage and uptime of the drive is probably less than 1 day. The other Phoenix SSD that i own is fine, it doesn't have this error in the SMART attributes.

[G.SKILL]

Hi codester,

Please use secure erase tool to clean this storage.
If it still shows this massage, please RMA it.

[codester]

Re: Gskill Admin

yeah i've tried secure erase it, but it still say the same thing. Can i RMA it through the store i bought it from? or do i have to go through gskill? also would i be able to rma the other drive also since i cant flash it to a new version

EDIT: hmmm reading the RMA general page for international buyer, it said i got to send the product in its original packaging, most people would chuck it away why keep the original packaging for. Is it really necessary to send it in its original packaging? else the RMA is void?

[major53]

codester

If it is still under the 30 day warranty yes they should replace it.from the place you purchased it from.

[G.SKILL]

yeah i've tried secure erase it, but it still say the same thing. Can i RMA it through the store i bought it from? or do i have to go through gskill? also would i be able to rma the other drive also since i cant flash it to a new version

EDIT: hmmm reading the RMA general page for international buyer, it said i got to send the product in its original packaging, most people would chuck it away why keep the original packaging for. Is it really necessary to send it in its original packaging? else the RMA is void?

You can RMA via your reseller or send to us directly.
Please RMA error message one and can't flash one.
You still can RMA even you don't have original packing, just pack it properly.

our RMA e-mail: rma@gskill.com.

they will assist you.