With how very little communication there's been about future updates it kinda sounds like they've given up on actually fixing this in a timely manner and I'm giving up on the RAM. Shame because when it did work it looked really beautiful but at this point I'm down to 1 working stick out of 4 and honestly that's just unacceptable.
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Post your issues with the Trident RGB Control software here
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We're not giving up yet guys. The issues are a lot more complex than most people think. At the moment, we're exploring the possible solutions we can think of.
If you do have a problem, please do email our tech support team at techsupport@gskill.com. It may take a few days, since we do review each case and email. And because the issues have varying causes, not everyone's solution is the same, even if it's just a "dim stick of ram".
We've been working on the next software version and should be ready soon.
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How about an explanation
Originally posted by G.SKILL View PostWe're not giving up yet guys. The issues are a lot more complex than most people think. At the moment, we're exploring the possible solutions we can think of.
If you do have a problem, please do email our tech support team at techsupport@gskill.com. It may take a few days, since we do review each case and email. And because the issues have varying causes, not everyone's solution is the same, even if it's just a "dim stick of ram".
We've been working on the next software version and should be ready soon.
I see stories about multiple RMAs and corrupted SPD data. Now customers are talking about law suits. Time is of the essence to resolve this properly. Using customers as Guinea pigs and refusing to issue refunds to those who have decided to move on is not a strategy that is going to work out well for anyone. I think it would be beneficial for G.Skill to post details of the root cause and the solution being developed as opposed to saying "Its complex". Does anyone else feel this way?
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Originally posted by BillB View PostOK it's a complex issue. How about some technical detail? What exactly is the problem, and what is G.Skill doing to resolve it? How does the upcoming software release differ from previous releases? Are you implementing the required mutex to access the SMB Buss with the proper interlocks? Are you actually getting other companies like ASUS to fix their poorly coded utilities? Some details would be appreciated.
I see stories about multiple RMAs and corrupted SPD data. Now customers are talking about law suits. Time is of the essence to resolve this properly. Using customers as Guinea pigs and refusing to issue refunds to those who have decided to move on is not a strategy that is going to work out well for anyone. I think it would be beneficial for G.Skill to post details of the root cause and the solution being developed as opposed to saying "Its complex". Does anyone else feel this way?
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Going from 3 of 4 working RGB sticks to 1 of 4 working after the tech support email "fix" was a bit of a frustration. Clearly a software issue that should have been resolved before releasing the product/software together. I understand them wanting to jump on the RGB hype but its really sad that you buy a product only to have to play email tag to try and get it to function as advertised.
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Originally posted by hyphen951 View PostGoing from 3 of 4 working RGB sticks to 1 of 4 working after the tech support email "fix" was a bit of a frustration. Clearly a software issue that should have been resolved before releasing the product/software together. I understand them wanting to jump on the RGB hype but its really sad that you buy a product only to have to play email tag to try and get it to function as advertised.
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Motherboard: asus Rampage V 10th edition x99
my issues are not very unique , basically Asus AURA won't sync the RGB effects with the sticks , also sometimes it can crash the OS after a reboot
if i remove AURA and kept G.Skill RGB app it won't crash the OS , the memory SPD was enabled in the bios too
i did get it work but it works solo , no sync effects happening at all
BSOD when i re-installed AURA
Last edited by kinjx11; 05-19-2017, 01:17 AM.
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kinjx11,
Asus Aura needs to be v1.04.29 or later for it to support Trident Z RGB. Might want to check with ASUS if there's a version of Aura for the Rampage V 10 Edition that can support Trident Z RGB.
Our software only works with Trident Z RGB modules, it won't control the lighting on other devices.
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Originally posted by G.SKILL View Postkinjx11,
Asus Aura needs to be v1.04.29 or later for it to support Trident Z RGB. Might want to check with ASUS if there's a version of Aura for the Rampage V 10 Edition that can support Trident Z RGB.
Our software only works with Trident Z RGB modules, it won't control the lighting on other devices.
latest AURA app is AURA V1.03.48
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Problem with 2 gskill ramsticks.
Hi,
I've 4 ramsticks of 8 gb from gskill tridenz rgb in my computer. They're on my X99a motherboard from msi. the software only recognizes the last 2 sticks. But the first 2 it doesn't recognize for some kind of reason. the software always crashes the first time.
https://drdump.com/Problem.aspx?Prob...79&Login=guest
the 2nd time it boots up normally.
My ramsticks are in port 1,3,5 and 7
the gskill software recognizes the ramsticks in port 5 and 7 but not in port 1 and 3 .
I hope you can help me with this problem
Regards, Patriek
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