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At the moment, the Trident Z RGB Control software is under beta. This means that there will be bugs. We hope to list out the known issues in this thread, and update it accordingly, so we can tackle the issues systematically.
Known issues are the ones that we are able to replicate with our systems. As long as we can successfully replicate the issues, then it'll be likely to find a way to fix it. If an issue occurs randomly with no pattern or if we can't replicate it, then it's much more difficult to find out how to fix it.
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v1.00.16 BETA
- Trident Z RGB LED lighting is controlled via SMBUS, so other software that use SMBUS may conflict with the Trident Z RGB lighting software.
> At the moment, other system light controlling software may conflict with the Trident Z RGB software, including ASUS Aura, Gigabyte Fusion, MSI Mystic Light, NZXT CAM, etc. Please do not use two light controlling software at the same time.
> If Trident Z RGB lighting effects are on and you open CPU-Z (or SIW or any other system info software), then the system info software may have trouble detecting memory SPD information. To work around this, please go into the Trident Z RGB lighting control software and click on the On/Off button on the upper right corner to turn off module lighting, and then open the system info software. Once the system info software finishes gathering data, module lighting effects can be turned back on.
- After experiencing software conflicts (such as the ones described in the points above) or after upgrading from v1.00.08 BETA, one of your memory module (or two) may be uncontrollable via software or remain dark. Make sure that you have v1.00.16 beta installed, and that you can open the software. Once you can do that, please try the following set of instructions to reset the lighting to the modules. In some cases, two or three cycles through #1-10 may be needed.
1. Open the software, and click on “DEFAULT”. Wait a minute or two for the process to complete.
2. Shut down the computer.
3. Disconnect the power cord, and wait for 3 minutes. (This is important!)
4. Reconnect the power cord and turn on the system.
5. Open the software and click “On/Off” on the top right corner to turn the modules on and off for two or three cycles. (i.e. Off > On > Off > On > Off > On) Remember to wait a few seconds in between.
>> If by step 5, the modules are not lighting up, then please do the following:
6. Close the software.
7. (Win10) Open Task Manager, and go to the Services tab. Then locate “AsLedService” and right click on it to choose “Restart”. (Win7) Go to the “Run…” dialog and type in “services.msc”. A Services window will open and locate “AsLedService” and right click on it to choose “Restart”.
8. Wait until the service to stop and start again. It should display “Running”.
9. Open the software. This will take a few minutes, and it will give you an error. This is normal.
10. Open the software a second time. The software should open properly, and the memory module should return to default lighting.
- On some motherboards, if only 2 modules are installed, you might get the error "No G.SKILL Trident Z RGB DRAM module(s) found on your computer system! Program will be terminated." [CPU][_][X][_][X]
> To resolve this, please install the memory modules in the other two slots, such as [CPU][X][_][X][_].
> In other cases, if your system does not boot in dual channel mode, but can boot in single channel mode. This means you need to change the memory slots.
- [For v1.00.08 beta & v1.00.16 beta] There's a bug where the default color has its brightness turned all the way down, even though it shows up as red. So the small circle inside the triangle is not on the lower left corner. And when you change the color by rotating the knob on the color wheel, the brightness value doesn't change. The best way to resolve this (if you are on first install or after clicking on "Default") is to click the red, green, or blue box to the left of the color wheel. Then click the button below the five color group selectors to apply the same color to all groups. After this step, you can move that color wheel to any color you want for any color group without the brightness issue. (Note: The other lighting effects, like comet and flash and dash ignores that brightness value, so that color bug doesn't affect those lighting effects.)
v1.00.08 BETA
- On some Z170 motherboards, lighting effect on the second or third module (counting from the CPU socket) cannot be set. However, Cycle and Default can be correctly set. Most of these cases are seen on ASUS and MSI Z170 motherboards. This is due to incorrect addressing. (Resolved in v.1.00.16 BETA)
- On some motherboard, after some time of use, you might get the error "No G.SKILL Trident Z RGB DRAM module(s) found on your computer system! Program will be terminated." It is more likely to get this error message for an unknown reason, if you are using 2 modules. Please try shutting down the system, install the modules in the OTHER 2 memory slots, turn on the system, then try opening the software again. If you are unable to control the lighting, but able to get the software open, please go to the "Run..." dialog and type in "services.msc" and find "AsRogAuraService", right click on it, and choose to restart. Wait until the service restarts and is running, and open the software again.
- On some systems with slow boot times, please wait until the system finishes the OS booting process to open the lighting software. If the background service is not running, then the software may give an error and crash. So wait until the system finishes with boot, and open the software again.
- If the system enters the "sleep" state, the lighting will stop and freeze. This is normal, as power consumption is reduced. The lighting effects should resume after waking up the system again.
- If the system enters "hibernation", and after waking up from "hibernation", the lighting control software cannot control the lighting on the module, please do the following: go to the "Run..." dialog and type in "services.msc" and find "AsRogAuraService", right click on it, and choose to restart. Wait until the service restarts and is running, and open the software again.
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Known issues are the ones that we are able to replicate with our systems. As long as we can successfully replicate the issues, then it'll be likely to find a way to fix it. If an issue occurs randomly with no pattern or if we can't replicate it, then it's much more difficult to find out how to fix it.
=====
v1.00.16 BETA
- Trident Z RGB LED lighting is controlled via SMBUS, so other software that use SMBUS may conflict with the Trident Z RGB lighting software.
> At the moment, other system light controlling software may conflict with the Trident Z RGB software, including ASUS Aura, Gigabyte Fusion, MSI Mystic Light, NZXT CAM, etc. Please do not use two light controlling software at the same time.
> If Trident Z RGB lighting effects are on and you open CPU-Z (or SIW or any other system info software), then the system info software may have trouble detecting memory SPD information. To work around this, please go into the Trident Z RGB lighting control software and click on the On/Off button on the upper right corner to turn off module lighting, and then open the system info software. Once the system info software finishes gathering data, module lighting effects can be turned back on.
- After experiencing software conflicts (such as the ones described in the points above) or after upgrading from v1.00.08 BETA, one of your memory module (or two) may be uncontrollable via software or remain dark. Make sure that you have v1.00.16 beta installed, and that you can open the software. Once you can do that, please try the following set of instructions to reset the lighting to the modules. In some cases, two or three cycles through #1-10 may be needed.
1. Open the software, and click on “DEFAULT”. Wait a minute or two for the process to complete.
2. Shut down the computer.
3. Disconnect the power cord, and wait for 3 minutes. (This is important!)
4. Reconnect the power cord and turn on the system.
5. Open the software and click “On/Off” on the top right corner to turn the modules on and off for two or three cycles. (i.e. Off > On > Off > On > Off > On) Remember to wait a few seconds in between.
>> If by step 5, the modules are not lighting up, then please do the following:
6. Close the software.
7. (Win10) Open Task Manager, and go to the Services tab. Then locate “AsLedService” and right click on it to choose “Restart”. (Win7) Go to the “Run…” dialog and type in “services.msc”. A Services window will open and locate “AsLedService” and right click on it to choose “Restart”.
8. Wait until the service to stop and start again. It should display “Running”.
9. Open the software. This will take a few minutes, and it will give you an error. This is normal.
10. Open the software a second time. The software should open properly, and the memory module should return to default lighting.
- On some motherboards, if only 2 modules are installed, you might get the error "No G.SKILL Trident Z RGB DRAM module(s) found on your computer system! Program will be terminated." [CPU][_][X][_][X]
> To resolve this, please install the memory modules in the other two slots, such as [CPU][X][_][X][_].
> In other cases, if your system does not boot in dual channel mode, but can boot in single channel mode. This means you need to change the memory slots.
- [For v1.00.08 beta & v1.00.16 beta] There's a bug where the default color has its brightness turned all the way down, even though it shows up as red. So the small circle inside the triangle is not on the lower left corner. And when you change the color by rotating the knob on the color wheel, the brightness value doesn't change. The best way to resolve this (if you are on first install or after clicking on "Default") is to click the red, green, or blue box to the left of the color wheel. Then click the button below the five color group selectors to apply the same color to all groups. After this step, you can move that color wheel to any color you want for any color group without the brightness issue. (Note: The other lighting effects, like comet and flash and dash ignores that brightness value, so that color bug doesn't affect those lighting effects.)
v1.00.08 BETA
- On some Z170 motherboards, lighting effect on the second or third module (counting from the CPU socket) cannot be set. However, Cycle and Default can be correctly set. Most of these cases are seen on ASUS and MSI Z170 motherboards. This is due to incorrect addressing. (Resolved in v.1.00.16 BETA)
- On some motherboard, after some time of use, you might get the error "No G.SKILL Trident Z RGB DRAM module(s) found on your computer system! Program will be terminated." It is more likely to get this error message for an unknown reason, if you are using 2 modules. Please try shutting down the system, install the modules in the OTHER 2 memory slots, turn on the system, then try opening the software again. If you are unable to control the lighting, but able to get the software open, please go to the "Run..." dialog and type in "services.msc" and find "AsRogAuraService", right click on it, and choose to restart. Wait until the service restarts and is running, and open the software again.
- On some systems with slow boot times, please wait until the system finishes the OS booting process to open the lighting software. If the background service is not running, then the software may give an error and crash. So wait until the system finishes with boot, and open the software again.
- If the system enters the "sleep" state, the lighting will stop and freeze. This is normal, as power consumption is reduced. The lighting effects should resume after waking up the system again.
- If the system enters "hibernation", and after waking up from "hibernation", the lighting control software cannot control the lighting on the module, please do the following: go to the "Run..." dialog and type in "services.msc" and find "AsRogAuraService", right click on it, and choose to restart. Wait until the service restarts and is running, and open the software again.
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